Contact Us
Welcome to NOVALYXY
We are committed to providing professional, responsive, and reliable customer support throughout your shopping experience.
Whether you need assistance with product information, order details, shipping updates, returns, product care, or any questions about our Nordic-inspired vase collections, our customer care team is here to help.
For inquiries regarding orders, delivery, products, returns, after-sales support, or business cooperation opportunities, please contact us through the official channel below.
1. Customer Support by Email
Email:
service@novalyxy.com
Our customer care team carefully reviews every inquiry and aims to provide a clear and helpful response within 24–48 business hours (1–2 business days).
For faster assistance with an existing order, please include your order number whenever possible.
For product-related questions, please include:
- Product name
- Order number (if applicable)
- A brief description of your question or concern
- Clear photos, where relevant
- Additional details that may help us understand your request
Providing complete information allows our team to review your inquiry more efficiently and provide better support.
2. Customer Support Hours
Customer Support Email:
service@novalyxy.com
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)
Messages received outside regular support hours will be reviewed during the next available business period.
Please note that response times may vary during holidays, promotional events, or periods of increased inquiry volume.
3. Orders, Shipping & After-Sales Support
Our customer support team can assist with:
- Order status and tracking information
- Shipping and delivery questions
- Product details and specifications
- Product care recommendations
- Damaged, defective, incorrect, or incomplete orders
- Returns and after-sales inquiries
- Material and design information
- Business and wholesale cooperation inquiries
To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.
If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and provide clear photos of the product and packaging so our team can assist you promptly.
4. Product Support
NOVALYXY specializes in Nordic-inspired decorative vases crafted from carefully selected materials, including:
- Glass Vases
- Resin Vases
- Ceramic Vases
Our collections combine minimalist design, artistic details, and timeless aesthetics to enhance modern living spaces.
If you need assistance with a product, our customer care team can help with:
- Product dimensions
- Materials and finishes
- Design features
- Product variations
- Usage recommendations
- Product care guidance
- Packaging information
- General product questions
Because each collection has unique characteristics, please include the product name or order details when contacting us.
5. Business & Wholesale Inquiries
NOVALYXY welcomes inquiries from retailers, distributors, interior designers, home decor businesses, and other potential partners.
For wholesale, distribution, bulk purchasing, or commercial cooperation opportunities, please contact:
Email:
service@novalyxy.com
Please use one of the following email subjects:
- Subject: Business Inquiry
- Subject: Wholesale Inquiry
If possible, please include:
- Company name
- Market or region
- Expected order volume
- A brief description of your inquiry
Our team will review your request and respond as soon as possible.
6. Corporate Information
Brand:
NOVALYXY
Website:
novalyxy.com
Legal Entity:
Zhengzhou Shuojushihua Network Technology Co., Ltd.
Registered Address:
Room 601, Unit 1, Building 9, No. 109 Jingnan 10th Road,
Zhengzhou Economic and Technological Development Zone,
Henan Free Trade Zone, China
Unified Social Credit Code:
91410100MAEEFQXX8J
Company Type:
Limited Liability Company (Sole Proprietorship by Natural Person)
Legal Representative:
Wang Yujin
Registered Capital:
RMB 100,000
Date of Establishment:
March 25, 2025
Customer Support Email:
service@novalyxy.com
NOVALYXY is operated by Zhengzhou Shuojushihua Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.
We're Here to Help
From selecting the perfect vase for your space to receiving and enjoying your order, NOVALYXY is dedicated to making your shopping experience simple, reliable, and enjoyable.
If you have any questions, please contact us:
Email:
service@novalyxy.com
Thank you for choosing NOVALYXY.
NOVALYXY — Nordic-Inspired Vases Designed to Elevate Everyday Spaces.