Shipping Policy

At NOVALYXY, we aim to provide a clear, reliable, and seamless shipping experience from the moment your order is placed until your new home decor piece arrives at your door.

Our collection includes Nordic-inspired decorative vases crafted from premium materials, including Glass, Resin, and Ceramic. Because many of our products feature delicate materials, artistic details, and carefully designed finishes, each item is thoughtfully packaged with protective materials to help reduce the risk of damage during transportation.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays.

Order processing time is separate from carrier transit time. During peak sales periods, holidays, promotional events, inventory checks, or other unexpected circumstances, processing may take slightly longer.

Certain NOVALYXY products, especially glass vases, ceramic pieces, or decorative items requiring additional protection, may require extra preparation time before shipment.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Time

The estimated delivery time is generally:

7–20 business days after shipment

This estimated delivery period does not include the 1–3 business days required for order processing.

Delivery times may vary depending on:

  • Shipping destination
  • Carrier availability
  • Customs inspections or clearance procedures
  • Public holidays
  • Weather conditions
  • Peak shipping periods
  • Remote delivery locations
  • Local delivery restrictions
  • Other circumstances beyond our reasonable control

These delivery timeframes are estimates and do not represent guaranteed delivery dates.

Shipping Methods and Costs

Available shipping methods and applicable shipping charges are displayed during checkout based on:

  • Destination
  • Product type
  • Package size
  • Order quantity
  • Shipping service availability

Where promotional or free shipping options are available, eligibility will be clearly displayed before payment is completed.

Due to the delicate nature of some glass, resin, and ceramic products, certain items may require special packaging or shipping arrangements depending on destination and transportation requirements.

Packaging of Fragile Products

Some NOVALYXY products may include:

  • Glass decorative elements
  • Ceramic structures
  • Resin artistic details
  • Delicate surface finishes
  • Decorative components

To help protect your order during transportation, products are carefully packaged using protective materials designed to reduce movement, impact, and potential damage.

Please handle your package carefully upon delivery and inspect your product as soon as reasonably possible after opening.

We recommend keeping the original packaging until you have confirmed that your order has arrived in satisfactory condition.

Tracking Your Order

When tracking information becomes available, a shipping confirmation email containing your tracking number or tracking link will be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after the shipping label has been created.

Depending on the carrier and destination, tracking updates may appear only when the package reaches specific transportation or delivery checkpoints.

Delivery Delays

Although we work with reliable logistics providers, occasional delays may occur due to circumstances beyond our reasonable control, including:

  • Carrier disruptions
  • Customs inspections
  • Clearance procedures
  • Severe weather
  • Transportation interruptions
  • Public holidays
  • Peak shipping periods
  • Remote delivery locations
  • Local delivery restrictions
  • Unexpected logistics delays

If your order has not arrived within the estimated delivery period, please contact our customer support team. We will review the available tracking and shipping information and assist you accordingly.

Shipping Address Accuracy

Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.

Please carefully review your:

  • Recipient name
  • Street address
  • Apartment or unit number
  • City
  • State or province
  • Postal or ZIP code
  • Country
  • Contact information

If you notice an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to update information before fulfillment begins. However, we cannot guarantee changes can be made once an order has entered processing or has already shipped.

If an order is delayed, returned, or requires reshipment due to incomplete or incorrect delivery information provided by the customer, additional shipping charges may apply where permitted by applicable law.

International Orders

NOVALYXY ships to selected international destinations where delivery services are available.

International shipments may be subject to:

  • Customs inspections
  • Import duties
  • Taxes
  • Brokerage fees
  • Clearance charges
  • Other fees imposed by local authorities or carriers

Unless otherwise stated during checkout, such charges are generally the responsibility of the recipient.

NOVALYXY does not control customs processing times or fees imposed by local governments, customs authorities, or delivery providers.

Damaged Products During Shipping

Because NOVALYXY products may include delicate glass, ceramic, resin materials, and decorative finishes, we recommend inspecting your order promptly after delivery.

If your product arrives damaged, broken, scratched, defective, or affected during transportation, please contact us as soon as reasonably possible.

To help us review your request, please provide:

  • Your order number
  • Clear photographs of the damaged product
  • Photographs of the inner packaging
  • Photographs of the outer shipping box
  • A photograph of the shipping label
  • A short video where helpful

Please do not discard the damaged product or packaging until our customer support team has reviewed the issue.

Depending on the circumstances and applicable policies, we may provide an appropriate resolution, such as a replacement, refund, or another available solution.

Lost or Delayed Packages

If tracking information shows an unusual delay or your package cannot be located, please contact us so we can review the available shipping information.

Where appropriate, we may assist with carrier inquiries or available resolution procedures.

Investigations and resolutions may depend on carrier policies and the specific circumstances of the shipment.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, we recommend checking:

  • Your mailbox or usual delivery area
  • Front, side, or rear entrances
  • Building reception or mailroom
  • Household members
  • Neighbors
  • Local delivery carrier information

If you are still unable to locate your package, please contact us. We will review the available delivery information with you.

Split Shipments

In some cases, products from the same order may be shipped separately due to:

  • Product availability
  • Warehouse processing
  • Fragile product packaging requirements
  • Product size
  • Fulfillment arrangements

If your order is divided into multiple shipments, each package may have a separate tracking number and may arrive at different times.

You will not be charged additional shipping fees solely because NOVALYXY chooses to split an order into multiple shipments.

Receiving Your Order

When receiving NOVALYXY products, we recommend:

  • Opening the package carefully.
  • Avoiding sharp tools near the product.
  • Removing protective packaging slowly.
  • Handling glass, resin, and ceramic surfaces carefully.
  • Inspecting the product before disposing of packaging.
  • Placing the vase on a clean and stable surface.

For products requiring special care, please review the applicable product instructions before use or display.

Contact Us

If you have any questions regarding shipping, tracking, delivery, or a damaged shipment, please contact our customer support team:

Brand:
NOVALYXY

Official Website:
novalyxy.com

Legal Entity:
Zhengzhou Shuojushihua Network Technology Co., Ltd.

Registered Address:
Room 601, Unit 1, Building 9, No. 109 Jingnan 10th Road,
Zhengzhou Economic and Technological Development Zone,
Henan Free Trade Zone, China

Unified Social Credit Code:
91410100MAEEFQXX8J

Company Type:
Limited Liability Company (Sole Proprietorship by Natural Person)

Legal Representative:
Wang Yujin

Registered Capital:
RMB 100,000

Date of Establishment:
March 25, 2025

Customer Support Email:
service@novalyxy.com

NOVALYXY is operated by Zhengzhou Shuojushihua Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.

When contacting us about an existing order, please include your order number and the email address used during checkout so that we can assist you more efficiently.

For damaged or product-related inquiries, including photographs of the product and packaging will help us review the situation more quickly.

NOVALYXY — Nordic-Inspired Vases Designed to Elevate Everyday Spaces.

Discover elegant Glass, Resin, and Ceramic vase collections created to bring timeless beauty, artistic character, and Nordic simplicity into your home.