Terms & Conditions

Terms & Conditions

These Terms and Conditions ("Terms") apply to purchases made through novalyxy.com.

novalyxy.com is operated by Zhengzhou Shuojushihua Network Technology Co., Ltd.

By submitting an order through our website, you acknowledge that you have read, understood, and agree that your purchase is subject to these Terms and any other applicable policies available on novalyxy.com.

Scope of These Terms

These Terms apply to purchases of products offered through novalyxy.com.

Additional policies may also apply to your purchase, including:

  • Shipping Policy
  • Return & Refund Policy
  • Payment & Security Policy
  • Privacy Policy
  • Product Support & Care Information

Where applicable, these policies should be read together with these Terms.

Product Information

We make reasonable efforts to present our product descriptions, dimensions, materials, colors, finishes, availability, and images as accurately as possible.

NOVALYXY products include:

  • Glass Vases
  • Resin Vases
  • Ceramic Vases
  • Nordic-inspired decorative home accessories

Our collections are designed to combine elegant forms, carefully selected materials, and modern interior aesthetics.

Actual product appearance may vary slightly due to:

  • Screen or display settings
  • Photography and lighting conditions
  • Manufacturing processes
  • Natural material characteristics
  • Product batch differences
  • Packaging or design updates

Products featuring different materials, finishes, textures, colors, or decorative details may have minor variations in appearance.

For glass, resin, and ceramic products, slight differences in:

  • Texture
  • Shape
  • Color tone
  • Surface finish
  • Decorative details

are considered natural characteristics of the materials and craftsmanship and do not necessarily indicate a product defect.

We reserve the right to correct errors, update product information, modify availability, or revise website content where reasonably necessary.

If a significant error affects an order that has already been placed, we may contact you regarding available solutions or cancel the affected item and provide an appropriate refund.

Product Requirements and Usage Information

Customers are responsible for reviewing product information, specifications, dimensions, materials, and intended use before purchasing or displaying a product.

Product designs, materials, finishes, and decorative details may vary between different collections, models, or production batches.

NOVALYXY does not guarantee that every product will have identical characteristics due to the natural qualities of glass, resin, and ceramic materials.

Orders and Acceptance

After submitting an order, you may receive an automated order confirmation.

This confirmation acknowledges that we have received your order but does not necessarily represent final acceptance or confirmation that your order has been shipped.

NOVALYXY reserves the right to refuse, limit, verify, or cancel orders where reasonably necessary, including situations involving:

  • Payment authorization failure
  • Suspected fraud
  • Unauthorized payment activity
  • Inventory limitations
  • Incorrect pricing or product information
  • Shipping restrictions
  • Duplicate or unusual orders
  • Abuse of promotional offers
  • Legal or regulatory restrictions
  • Other circumstances preventing reasonable fulfillment

If an order is canceled after payment has been successfully processed, an appropriate refund will be issued to the original payment method or another method permitted by the payment provider.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible:

Email:
service@novalyxy.com

We will make reasonable efforts to assist before fulfillment begins.

However, we cannot guarantee that changes or cancellations can be completed once an order has entered:

  • Processing
  • Picking or packing
  • Protective packaging
  • Fulfillment
  • Shipping preparation
  • Dispatch

If an order has already shipped, the applicable Return & Refund Policy may apply.

Prices

Product prices displayed on novalyxy.com are processed in U.S. dollars (USD) unless otherwise indicated during checkout.

Prices may vary depending on:

  • Product design
  • Product materials
  • Product variations
  • Promotional eligibility
  • Destination
  • Applicable taxes
  • Shipping charges

The final amount payable will be displayed during checkout before completing your purchase.

NOVALYXY may update product prices for future purchases at any time.

If an obvious pricing or technical error occurs, we reserve the right to correct the error and, where appropriate, contact you before fulfillment or cancel the affected order.

Taxes and Other Charges

Applicable taxes, shipping charges, and other order-related fees will be displayed during checkout where required or supported.

International orders may be subject to additional charges, including:

  • Customs duties
  • Import taxes
  • Brokerage fees
  • Clearance charges
  • Local government or carrier fees

Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.

Payment

Available payment methods are displayed during checkout and may vary depending on:

  • Customer location
  • Device type
  • Order value
  • Available payment services

By submitting payment information, you confirm that:

  • You are authorized to use the selected payment method.
  • The information provided is accurate and complete.
  • You authorize the applicable transaction amount to be processed.

All transactions may be subject to authorization, verification, fraud prevention, and security checks.

For additional information, please review our Payment & Security Policy.

Promotions and Offers

NOVALYXY may occasionally provide promotional benefits, including:

  • Promotional pricing
  • Discount codes
  • Product bundles
  • Limited-time offers
  • Free or reduced shipping promotions
  • Other promotional benefits

Promotional offers may include additional conditions such as:

  • Start and end dates
  • Minimum purchase requirements
  • Product exclusions
  • Geographic restrictions
  • Quantity limitations
  • Customer eligibility requirements
  • Usage restrictions

Unless otherwise stated, promotional offers cannot be combined.

Discounts generally cannot be applied retroactively to completed orders.

NOVALYXY reserves the right to modify, suspend, or discontinue promotional offers where permitted by applicable law.

Shipping and Delivery

Shipping methods, estimated delivery times, tracking availability, shipping charges, and related matters are governed by our Shipping Policy.

Any delivery timeframe provided is an estimate unless expressly stated otherwise.

Delivery may be affected by circumstances outside of NOVALYXY's reasonable control, including:

  • Carrier operations
  • Customs processing
  • Weather conditions
  • Transportation disruptions
  • Holidays
  • Remote delivery locations
  • Local delivery conditions

Customers are responsible for providing complete and accurate shipping information during checkout.

NOVALYXY products may include delicate materials such as glass, ceramic, and resin decorative elements.

We take reasonable measures to package products safely for transportation. Customers should inspect their order promptly after delivery.

Returns and Refunds

Returns, refunds, exchanges, damaged products, incorrect orders, and related procedures are governed by our Return & Refund Policy.

Please contact NOVALYXY before returning a product so our customer support team can review your request and provide applicable instructions.

Nothing in our return procedures is intended to limit consumer rights that cannot legally be excluded.

Damaged, Defective, or Incorrect Products

If your NOVALYXY product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.

This may include issues involving:

  • Broken glass materials
  • Ceramic damage
  • Resin defects
  • Structural product issues
  • Missing product components
  • Incorrect items received

We may request:

  • Your order number
  • Clear photographs of the product
  • Photographs of the original packaging
  • A photograph of the shipping label
  • A short video demonstrating the issue where applicable

Please retain the product and original packaging until our customer service team has reviewed your request.

Depending on the circumstances and applicable law, available solutions may include replacement, refund, or another appropriate resolution.

Product Use and Care

NOVALYXY products should be used according to:

  • Product instructions
  • Material characteristics
  • Care recommendations
  • Product-specific guidance

Decorative Vase Care

For Glass, Resin, and Ceramic vases:

  • Handle products carefully to avoid drops or impact.
  • Keep products away from extreme temperatures.
  • Avoid harsh chemical cleaners.
  • Use a soft cloth for cleaning where appropriate.
  • Avoid excessive pressure on delicate decorative details.
  • Store products safely when not in use.

Improper handling, cleaning, or maintenance may affect product condition and return or warranty eligibility.

Indoor and Outdoor Use

Unless a product page specifically states otherwise, NOVALYXY decorative vases are designed primarily for indoor environments.

Products should be protected from unnecessary exposure to:

  • Rain
  • Excessive moisture
  • Extreme temperatures
  • Direct sunlight for extended periods
  • Harsh chemicals

Any outdoor-use recommendation applies only where specifically stated for the individual product.

Product Dimensions and Natural Variations

Measurements and specifications displayed on novalyxy.com are provided as product references.

Minor variations may occur due to:

  • Manufacturing processes
  • Measurement methods
  • Material characteristics
  • Product batch differences
  • Design updates

Glass, resin, and ceramic products may have slight differences in:

  • Color tone
  • Texture
  • Finish
  • Shape
  • Decorative details

These variations are considered natural characteristics of the materials and craftsmanship.

Product Support and Warranty

Certain NOVALYXY products may include product support or limited warranty coverage where specifically stated.

Where applicable, warranty coverage, duration, exclusions, and claim procedures will be described on the relevant product page or Product Support & Care information.

Warranty coverage is separate from statutory consumer rights.

Nothing in these warranty terms limits rights that cannot legally be excluded under applicable consumer protection laws.

Personal Use

Products offered through novalyxy.com are intended primarily for lawful personal, household, or gift use unless otherwise agreed by NOVALYXY in writing.

Unauthorized commercial resale may be restricted where reasonably necessary.

Prohibited Activity

You may not use novalyxy.com or its purchasing systems for:

  • Fraudulent transactions
  • Unauthorized payment activity
  • Abuse of discounts or promotions
  • Manipulation of checkout systems
  • Misuse of return or refund procedures
  • Unauthorized resale where restricted
  • Interference with website security
  • Other unlawful or deceptive activities

NOVALYXY may take reasonable measures to protect customers, the website, business operations, and payment systems where suspicious activity is identified.

Intellectual Property

Unless otherwise stated, website content including:

  • NOVALYXY branding
  • Logos
  • Product descriptions
  • Images
  • Graphics
  • Videos
  • Website layouts
  • Design elements
  • Original written content

is owned by, licensed to, or used with authorization by NOVALYXY, Zhengzhou Shuojushihua Network Technology Co., Ltd., or applicable rights holders.

Website content may not be reproduced, distributed, modified, commercially exploited, or otherwise used without appropriate authorization except where permitted by applicable law.

Third-Party Services

NOVALYXY may use third-party service providers to support:

  • Ecommerce infrastructure
  • Payment processing
  • Order fulfillment
  • Shipping and logistics
  • Customer support
  • Analytics
  • Advertising services
  • Fraud prevention
  • Website security

Third-party services may operate under their own terms and privacy policies.

NOVALYXY is not responsible for independent third-party services that we do not control.

Electronic Communications

By placing an order or contacting us electronically, you agree that NOVALYXY may communicate with you electronically where appropriate.

Communications may include:

  • Order confirmations
  • Payment notifications
  • Shipping updates
  • Tracking information
  • Customer support responses
  • Return or refund communications
  • Security notices

Privacy

Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy.

Disclaimer

To the fullest extent permitted by applicable law, novalyxy.com and related website services are provided on an "as is" and "as available" basis.

We do not guarantee uninterrupted website availability or that every technical issue will be corrected immediately.

Product images and descriptions are intended to represent products as accurately as reasonably possible, but minor variations may occur due to material characteristics and production processes.

Limitation of Liability

To the fullest extent permitted by applicable law, NOVALYXY and Zhengzhou Shuojushihua Network Technology Co., Ltd. will not be liable for indirect, incidental, special, consequential, or punitive damages arising from purchases, products, transactions, or use of our website where such limitation is permitted by law.

Nothing in these Terms excludes:

  • Liability that cannot legally be excluded
  • Mandatory consumer rights
  • Remedies available under applicable consumer protection laws

Consumer Rights

Depending on your location, you may have statutory consumer rights relating to:

  • Product conformity
  • Defective products
  • Repairs
  • Replacement
  • Returns
  • Refunds
  • Cancellations

Changes to These Terms

NOVALYXY may update these Terms periodically to reflect changes in:

  • Business operations
  • Products or collections
  • Website functionality
  • Store policies
  • Legal requirements

Updated versions will be posted on this page.

Contact Us

If you have questions regarding these Terms, an order, a NOVALYXY product, or our store policies, please contact us:

Brand:
NOVALYXY

Website:
novalyxy.com

Legal Entity:
Zhengzhou Shuojushihua Network Technology Co., Ltd.

Registered Address:
Room 601, Unit 1, Building 9, No. 109 Jingnan 10th Road,
Zhengzhou Economic and Technological Development Zone,
Henan Free Trade Zone, China

Unified Social Credit Code:
91410100MAEEFQXX8J

Company Type:
Limited Liability Company (Sole Proprietorship by Natural Person)

Legal Representative:
Wang Yujin

Registered Capital:
RMB 100,000

Date of Establishment:
March 25, 2025

Customer Support Email:
service@novalyxy.com

novalyxy.com is operated by Zhengzhou Shuojushihua Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.

NOVALYXY

Nordic-Inspired Vases Designed to Elevate Everyday Spaces.

Glass. Resin. Ceramic. Timeless beauty for modern living.